Terms of service

Last updated: 17 July 2026. These terms also appear inside the YourDetailer app.

What YourDetailer is

YourDetailer is a booking management tool for car detailers and valeters and their customers. Detailers use it to manage their diary, services and availability. Customers use it to book with a detailer they choose. YourDetailer is operated by The Tint Factory Ltd, trading as YourDetailer (“we”, “us”).

YourDetailer is not a marketplace or an agency. We do not employ detailers, set their prices, vet their work, take commission on bookings, or act as a party to any booking. Every booking is a direct agreement between the customer and the detailer.

Accounts

You need an account with a verified email address to use the app. You are responsible for keeping your login details secure and for activity on your account. You must provide accurate information, including a working phone number for bookings, and be at least 18 years old.

Bookings

When a customer books, the detailer receives the request or confirmed booking according to the booking mode the detailer has chosen. Detailers may confirm, decline, reschedule or cancel bookings; customers may reschedule or cancel within any change window the detailer has set. Unanswered requests may be declined automatically after the detailer’s chosen response time.

Payment for detailing work is arranged directly between the customer and the detailer. YourDetailer does not currently process payments between customers and detailers.

Detailer subscriptions

Detailers may require a paid subscription to use the service, billed through the app store at the price shown at the point of purchase. Subscriptions renew automatically until cancelled in your app store account settings. We never charge commission on bookings.

Acceptable use

Do not use the app to harass, spam or defraud anyone, to make bookings you do not intend to keep, to scrape or harvest data, or to interfere with the service. Detailers may block customers; we may suspend or remove accounts that abuse the service or these terms.

Liability

The quality, safety and delivery of detailing work is the detailer’s responsibility, and payment for it is the customer’s. To the fullest extent permitted by law, YourDetailer is not liable for the acts or omissions of detailers or customers, for loss of profits or business, or for events outside our reasonable control. Nothing in these terms limits liability that cannot be limited by law. The app is provided on an “as available” basis; we work hard to keep it running but do not guarantee uninterrupted availability.

Ending your account

You can delete your account at any time in the app. Booking records are retained by the other party to the booking as their business or purchase record, with your personal details removed as described in the Privacy Policy.

Changes and contact

We may update these terms as the service evolves; material changes will be flagged in the app. These terms are governed by the law of England and Wales.

Contact: hello@yourdetailer.co.uk

See also the YourDetailer Privacy Policy.